Terms & Conditions

General Conditions of Rental and Sales

1. These general sale conditions are agreed upon between F. C. Aluguer de Viaturas, Lda, located in Travessa do Passal, 30, 9500-097, Ponta Delgada, with the fiscal number 513 748 270 reacheable by phone at +351 962 580 373, henceforth designated as “Go..." and the persons who wish to purchase services in the www.gorentacar.pt website, henceforth identifed as "User"

They are then referred to the General Conditions of Vehicle Rental Agreement No Driver, (hereinafter the Agreement) entered into between FC Car Hire Ltd (from now on Go …) and the Customer (from now on on the client), with the identifying information of both said on page 1 of the Contract.

2. Purpose of the Agreement

The client receives the rented vehicle described in the Rental Agreement, in perfect working condition, with all its documents, tires, tools and accessories and undertakes to keep them and to drive the vehicle in compliance with the express rules in the Code road and other complementary legislation, as well as those provided in the General Conditions.

3. Duration of Agreement

The duration of the contract is expressed on page 1 of the same, where you specify the date and time of delivery and return of the vehicle.

Rental days are counted for a period of 24 hours, starting from the exact time that the Customer has rented the vehicle, until its return, your keys and your documentation to Go …

The grace period on return of the vehicle will be 59 minutes after which it will be charged a penalty for failure to return the added value of the corresponding vehicle to the days of length of rental and respective extras.

The rental agreement may not exceed the maximum duration of 89 days.

If the customer decides to terminate the contract in advance, the amount corresponding to the days not enjoyed the vehicle (including tax) will be fully retained as compensation.

Similarly, Go … may decide to terminate the lease before the date indicated in the Agreement, due to the misuse of the vehicle and / or breach of contract provisions and to take possession of the vehicle at any time and without prior notice, Customer’s expense.

4. Extension of Contract

You have the obligation to return the vehicle on the date and time listed on page 1.

If You want to extend the rental period should address the headquarters … Go and sign extending. No contract can be extended by phone, or by any other means of electronic communication, unless that page 1 of the same indicates otherwise.

In any case, the amount deposited as bail can serve for the extension of the same. Thus, if the contract is extended, you must make an additional payment for the said extension.

If the contract can not be extended because there is no vehicle available or for any other reason, you must return the vehicle on the date and time agreed to the rental station expressed in the contract.

When requesting the extension of the Agreement, may be needed, depending on the initial conditions of the same, the realization of a new contract considering at that time, extinguished the current Agreement

5. Cancellation Policy, “No-Show” and Change Book

The reservation made and confirmed may be canceled at any time before lifting the vehicle, however the deposit to guarantee reservations is non-refundable, the same applies in cases of “no-show” the client.

The booking can be changed before and during the rental by conditions in this contract and subject to availability of vehicles by the GO …

6. Conditions of Vehicle Return

You return the rental vehicle in the same condition that it was delivered together with all its documents, tires, tools and accessories in place, the date and time specified in the Rental Agreement.

You may not modify any technical characteristic of the vehicle, keys, equipment, tools and / or accessories thereof or make any modification of its exterior appearance and / or inside. Otherwise, you must bear the costs of restoring the vehicle to its original state as well as the damages and losses caused to Go … due to the reconditioning of the vehicle due to the time in which it is fixed, and still , any damage to Go …

The vehicle will be delivered with full fuel tank as it was delivered. If the vehicle is delivered with the non-full fuel tank will be charged to the Customer the proportional value, the missing fuel, in accordance with the value of General Fare, delivered attached to this contract.

7. Effects of No Return Vehicle

The return of the vehicle at different date and time to set out in the Agreement enables the Go … charge the amount corresponding to the rental days late in returning, in addition to a penalty caused by the economic losses that the absence of such a car is causing in the amount of € 40.00 for each day of delay.

If the Go … delay the delivery of the vehicle in more than 59 minutes after the signing of the rental agreement, you will be compensated the same amount.

Similarly, the return or the vehicle abandoned in a different place to that the Agreement enables the Go … require cumulatively:

amount corresponding to the rental days required for the repair of the vehicle and making available for rent;
compensation equal to 40.00 € daily, for the caused economic losses due to immobilisation of the vehicle;
travel costs, towing, repatriation, tolls and guard / custody – when the – to the place agreed in the contract for the return of the same.The Go … reserves the right to bring legal actions that are relevant before any case of loss or failure to return the vehicle and to the competent authorities (judicial, police and administrative), falling on the Customer all responsibility of legal and legal consequences that may then arise, including payment of court costs, fines and penalties .The unilateral extension by the Customer, the Contract duration is considered as a non-permitted use (abuse) of the vehicle for the purposes of Customer responsibility for any damage that the vehicle present. The Go … reserves the right to bring legal actions that are relevant, to any case of loss or failure to return the vehicle and to the competent authorities (judicial, police and administrative), falling on the Customer all responsibility legal and legal consequences that may arise therefrom, including payment of court costs, fines and penalties. The unilateral extension by the Customer, the Contract duration is considered as a non-permitted use (abuse) of the vehicle for the purposes of Customer responsibility for any damage that the vehicle present.
8. Payments and Payment Method

8.1 Payments:

The Customer undertakes to pay to Go …:

Charges for rental of the vehicle, optional protections and taxes determined in the current rate of Go … (hereinafter, the General Rate) which was previously notified to you and accompanies this Agreement. The implementation of the agreed rate is initially subject to the return of the vehicle takes place on site at the set date and time. Rates may vary depending on the season so prior to the hiring of a vehicle, the Customer will be responsible for checking the rate that is applied to it.
Other charges in accordance with the contractual and commercial terms offered by Go … expressed in the contract.
8.2 Payments as a result of Customer inappropriate use:

Customer, after completion of vehicle rental, undertakes to pay to Go … regardless of the hedging, the amounts that are a result of the following concepts:

charge due to a special “cleaning” for the cost of an extra cleaning service, as a result of grossly inadequate state of the vehicle at the time of return, in the amount of 150 €.
the burden caused by the loss of documents and keys of the vehicle, and / or shipping, the keys of the vehicle to the corresponding station in case of loss, theft, return of vehicle keys to a different station to the actual vehicle return, or any other situation in which the vehicle is immobilized because of the Customer, this will have to pay compensation to Go … to the amount of € 280.00.
the amount of travel of the vehicle with a trailer in the cases provided for in the various provisions of this Agreement.
the costs occasioned by the loss, theft, damage or injury of any element of the vehicle or the complete vehicle, as well as the problems arising from an error in the type of fuel supplied.
fines, fines, penalties and legal and administrative costs caused by traffic violations or law, regulation or decree-laws (including those set out in the Highway Code) regulating motor traffic, will be borne by the Client for the duration of this Agreement and have been pleased by the Go …
without prejudice to the provisions in the preceding paragraph, the Go … reserves the right to charge the customer an additional charge of € 40 for administrative costs which have incurred as a result of the expenses of processing and communication before the relevant authorities of these acts.
damage repair costs caused to the vehicle in the event of an accident, when you produce any of the following circumstances: a) the vehicle has not been used in accordance with the conditions; b) the vehicle has not been used in accordance with the conditions; c) that the accident report – either in the form of “Accident friendly Declaration” – DAA or “Claim Report” – has not been completed and submitted to the Go … the deadline, or that does not fit the reality of the facts occurred; d) that the damage is the result of an accident due to the Customer that have not properly evaluated the height of the vehicle; e) that had not contracted the corresponding optional extra protection (see section 8).
the costs to the “Administrative fees and processing of accident” in the maximum amount of 150 €. Derivatives amounts of these items will be charged for … Go directly to the customer through the electronic payment system or equivalent used for hiring the vehicle, expressly authorizing the Customer the realization of these charges by the Go … In all cases, Go to … inform immediately the amount charged and the reasons that led to the payment of the same, providing the customer all the information you can. The amount of the fee that applies to you for damage to the vehicle will be calculated taking into account the evaluation by the external expert cabinet to Go … or when it can not be done said quantification by said expert cabinet, will be charged amount resulting from an initial assessment carried out by qualified personnel Go … as tariffs and prices as scale in force at the time of rental, the existence and amounts you represent know, being in agreement with them. All the foregoing is applied without prejudice to any subsequent settlement and adjustment, after getting a quote for the repair carried out by a workshop or an evaluation by an expert, external enclosure to Go … The Go … reserves also the right to be able to require the Customer compensation for immobilisation of the vehicle as a result of the damage. Such compensation shall be calculated according to the number of days required to repair the vehicle, set by external expert to Go … or after the repair performed, computing one day per eight hours of work spent by the technician and using as base quantification, the daily rate of contracted occupancy, plus € 40.00 per day provided in the previous stipulation, since the days of vehicle immobilization are considered as a non-return of the same, within the agreed time. The maximum amount of compensation payable by the Client, will be determined by the market value of the rented vehicle and according to the provisions of the Guide “Ganvam / Eurotax” in force at the claim date.
8.3 Payment:

The credit card with which the reservation has been made must be submitted by the holder at the time of delivery of the vehicle. The holder of the credit card must be the person shown as an owner of the rental agreement.

The payment of the rental vehicle, insurance, optional protections, taxes and other additional Customer has contracted, will be made in local currency.

9. Insurance and Coverage

Customer’s liability is limited in terms listed below, provided that the Customer comply with the terms of the contract and the loss or damage are not caused intentionally or by gross negligence Customer serious negligence of any authorized driver or conductor not authorized:

9.1 The liability for loss or vehicle damage is limited to the full value of the maximum franchise established in the General Tariff Go … If You accept the coverage option for Damage, Collision and Theft (hereinafter CDW) by affixing your caption in the space provided in the contract and paying the specific daily charge for this purpose, their liability is limited to the amount stated in the contract as minimum deductible, as shown on the date of hire.

9.2 The Client, who has purchased the CDW, you can delete the value of Minimum Franchise, by paying a daily price, as shown on the date of the lease, purchasing the franchise Waiver service (hereinafter SCDW).

10. Customer’s obligations in case of accident and other circumstances

In case of accident, the Customer undertakes to:

Get send the Go …, within forty-eight hours after the accident occurred, the complete data of the opposing party and possible witnesses, filling in an accident report in the form of a “Friendly Accident Statement – DAA specifying the registration, the name and address of the opposing party, the circumstances of the collision, an accident sketch, the name of the insurance company and, if possible, the insurance policy number, all documents signed by the two drivers involved in the accident, or, in the case of not having the “Claim Report”, which will be provided by Go …
Report immediately to the police and similar forces (Public Security Police, National Guard and municipal police), if there is fault of the other party and should be investigated and / or for injuries.
Do not leave the rented vehicle without taking adequate measures for their protection. In the case of vandalism, fire, theft or disappearance of the vehicle, the Customer undertakes to inform immediately to Go … and make the occurrence to the authorities the corresponding denounces getting a copy of which should send the Go … as fast as possible.
Contact the Support Services in Travel, specified in General Tariff, which was delivered you.
11. Unauthorized Use

You must use the vehicle with due diligence, according to the characteristics of the same, respecting the traffic rules applicable to motor vehicles and in accordance with the Highway Code and other applicable and avoiding legislation, in any case, any situation that may cause damage to the vehicle or third.

It is also Customer’s obligation not to allow a vehicle to a different person from those who are authorized according to this contract, and the Customer, directly responsible for any damage occurred to the vehicle or third parties, allow such happen.

In any situation that does not comply with the provisions of these paragraphs is understood as tailgating.

You are solely responsible for damage to interior and exterior parts of the vehicle by unauthorized use of the same, and in this case will be obliged to pay all expenses made according to point number 6 of this contract.

If there is a lawsuit covering the previous situations, the Client shall pay all legal costs, including court costs, fees of lawyers and solicitors, and, if convicted, the respective compensation to be determined by sentence.

The unauthorized use includes and is not limited to the following cases are described by way of example:

Push or tow any other vehicle.
Circular in places that are not suitable for public transportation, for example, beaches, car circuits, forest roads, private roads, dirt roads, gravel roads, or not suitable for motor traffic.
Circular on unpaved roads, or paved, but with serious deficiencies that can cause damage to the underside of the vehicle.
Circular with the vehicle for restricted areas, namely, airport runways and other pathways associated with the use of civil and military aviation.
Negligence before the information transmitted on the instrument panel or warning signs of the rented vehicle and the customer says he knows, with the signing of this contract.
Transport of goods or animals, especially of hazardous substances, flammable and / or harmful to the vehicle and its occupants.
The transport of persons or goods that directly or indirectly involve a payment to you.
The subletting of the vehicle.
The use of the vehicle in any activity contrary to the law.
transporting a number of people or greater amount of luggage to the approved for the vehicle.
Any manipulation or intervention on the odometer, should be reported immediately to Go … or malfunction.
luggage transport or any element on the roof of the vehicle, even using a device.
Leave objects in sight in the vehicle likely to be stolen with consequent damage to the vehicle.
Soiling the inside of the vehicle beyond that which constitutes a regular and careful use of the same. Do not use the vehicle as a residence.
a vehicle driving state of fatigue, illness or under the influence of alcohol, drugs or medicines.
Reckless driving.
Use the vehicle for conducting learning activities, in any circumstances, and / or teaching of any particular skill at the wheel.
Driving contrary to traffic rules.
vehicle driving rented by an unauthorized person in the contract, whether as Client / s and / or driver / additional es / ais.
Driving the vehicle off the island of São Miguel.
Use of the vehicle after finishing the rental period.
Unauthorized use by the Client shall provide to Go … to advance solve the Rental Agreement for negligent breach of it, asking if this is the case, the respective compensation for damages.

12. Driving Licence

You should have with the corresponding license in force approved in the country of delivery Go vehicle.

Customer is directly responsible for the validity and approval of the license and shall keep … Go unscathed under any concept.

13. Joint Responsibility

All Clients and / or authorized additional drivers will be jointly and severally liable for all Customer obligations that appear in the Agreement and the laws applicable to it.

14. Robbery and Personal Objects losses

The Go … is not responsible for objects stolen, forgotten or lost inside the vehicle.

15. Deposit

In the contract signing time may be required to you the deposit of a security may be proportional to the amount of the tariff and the market value of the vehicle to ensure compliance with the general and particular conditions of the Contract, which can also be used to pay the missing fuel in the vehicle until it is full. If chord extend the Agreement, the said amount shall be increased in proportion to the number of days of extending.

This amount will be returned to you once we completed it and after the necessary checks of the vehicle condition and compliance with the general and particular conditions of the Contract. For it may be necessary to retain the deposit up to a maximum of 30 days after the return of the vehicle.

16. Mandatory Retention Device Approved for Children

In the case of use of the vehicle for the transport of children under three years or longer, but do not exceed the height of 1.50 cm, the Customer must notify the Go … for it to be provided with pre-payment corresponding rental rate and WITHOUT SECURING tHE VEHICLE, the corresponding mandatory retention device approved in accordance with the weight and height of the child or the person who should use it.

The device installation will always be your responsibility.

17. Computer Processing of Personal Data

For the purposes of the provisions of the legislation on data protection of personal character and services of the information society and electronic commerce, Go … informs you that your personal data will be incorporated into a computer file data personal character created and under the responsibility of this company, domiciled Counter Street, # 20, 9500-050 Ponta Delgada, in order to be able to manage the rental of hired car services, as well as to keep you informed of all the offers, products and promotions, own or third parties that may be of interest, either by email or by any other equivalent means. In the case of commercial communications via email or equivalent means, the customer gives his explicit consent to send advertising via this medium. Consent may be revoked at any time by a written request addressed to the direction: Counter Street, # 20, 9500-050 Ponta Delgada, or via e-mail to the direction info@gorentacar.pt.

In case of violation of this contract by the customer, your personal data may be disclosed or communicated to third parties to the extent necessary for the recovery of losses inherent in the infringement.

18. Support User

To make any request for information or have any suggestion, complaint or grievance can address the Go … Counter Street, # 20, 9500-050 Ponta Delgada, or via e-mail to the direction info@gorentacar.pt.

19. Applicable Law and Jurisdiction

This contract shall be governed by and construed in accordance with Portuguese law. The Go … declares its intention to resolve any dispute in a friendly manner. If this is not possible, any dispute which may arise between the Go … and the customer will be subject to the jurisdiction of the premises where the rental started.

20. translation

Translations of these Terms are for informational purposes only and have no binding legal character in all of his writing, having validity only its Portuguese version.