Frequently Asked Questions

Is there any price increase for young drivers?

If you choose to subscribe for SCDW Insurance (0€ Excess Waiver) + Tire & Wheel Insurance, you will not need a Deposit or Credit Card.

What is the best way to get prices, choose alternatives and make a Reservation?

The best way to get an accurate simulation of your rental – compare Vehicle and Insurance options and make a reservation, is directly on our website www.gorentacar.pt

There are no hidden fees and the price you see will be exactly what you will be charged.

Age and driving time are not a problem with GO Rent a Car.

The 2nd Driver is always included in our Rentals, at no additional cost.

Collision and Liability Insurance (CDW) is always included in our rentals

If you opt for SCDW Insurance (0€ Excess Waiver) + Tire & Wheel Insurance, you will not need a Deposit or Credit Card.
 

Are there any mileage limits for rentals?

No, all of our rentals have unlimited mileage.

How do I add a 2nd Driver and how much does it cost?

The inclusion of the 2nd Driver is free and can be done at the time of delivery of the Vehicle.

What types of insurance are available and what do the different names mean?

CDW - is the international acronym for Collision Damage Waiver. As its name suggests, it covers collision damage and, generally, damage to the vehicle's bodywork. There is a deductible, which can vary between €1,000 and €2,000, depending on the type of vehicle.

This amount will be secured by blocking a credit card upon delivery of the car. This Insurance is included in the Base Price

SCDW - This is the insurance for the previously mentioned Franchise, i.e. it becomes a €0 Franchise. In this case no Deposit or Credit Card will be requested.

Tires and Rims - As the name suggests, it is intended to cover any damage to Tires and Rims. This Insurance has no Deductible.

PAI - Personal Accident Insurance, designed to cover treatment, disability or death in the event of a vehicle accident.

Pre-Payment Insurance - We only definitively confirm Reservations with a Pre-Payment of 50% of the Value. This amount is non-refundable unless this Insurance is subscribed. Payment of the remaining 50% will be made upon Vehicle Pick-up.
 

What insurances are included in the base price?

Liability and Collision Insurance (CDW) with a Deductible are always included in the rental. The value of the Franchise varies between the different segments, and is always indicated throughout the simulation.

What is the Fuel Policy?

Cars are delivered with a full tank and must be returned with a full tank.

My flight arrives close to midnight. Can I receive the car at this time, even if it's after midnight

Yes. You should make your Reservation with pick-up at 23:30 and ALWAYS inform the flight number, so that we can follow it and know the exact landing time. We will be there with your car at least until 1:00 AM. After 1:00AM we will deliver your car the next day.

How do I receive my car at the airport?

It is very easy to receive your vehicle.
When leaving the Terminal building, turn right and walk about 300 meters towards Park 6.
Our staff will be there, duly identified, to deliver your vehicle to you.

Can I rent a car without a credit card?

If you choose to subscribe for SCDW Insurance (0€ Excess Waiver) + Tire & Wheel Insurance, you will not need a Deposit or Credit Card.
 

We would like to return our Car before 5:00 AM

As for the Return, we start operating at 5:00. 

It’s a small Airport and it gives you plenty of time to take care of the Check-in Procedures. 

Trust us, we’ve been doing it  for a few years, and haven’t had notice of some of our costumers loosing a Flight 

But, if you want to feel more confortable, you can first drive to Park 1, leave passengers and lugagge, take care of the Check-In procedures and only then the Driver takes the car to park 6